Delivery and after-sales of the laser cutting machine
After you confirm the order, we will figure out the delivery date according to the model and production schedule. For general models, we will arrange production in 7 days and we will notify you of the exact phase of production process.
We guarantee all of our laser cutting machines have a one-year warranty (quick-wear parts not included).Numerous feedbacks from our clients have proven that our laser cutting machines are stable in performance with rare malfunction. However, we would like to handle it as follows once malfunction occurs:
- We guarantee we will give you a clear reply within 24 hours.
- Customer service staff will assist and guide you to analyze the malfunction in order to locate the cause.
- If the malfunction is caused by improper operation on software and other soft faults, we will help you to solve the problem online.
- If a certain part is damaged, we will deliver a replacement part to you as soon as possible, so you can replace it by yourself, reducing unnecessary time cost.